| Customers |
- Open and simplified communication.
- Friendly and responsive customer service.
-
Innovative and sustainable products
and services.
-
Secure banking (data and information security)
- Convenient access points.
|
-
Social media channels, including Facebook and X.
- Complaints Handling Unit: BSFCare.
- Customer Service Offices.
- Customer Feedback forms.
- BSFMobile application.
- Online banking solution: BSF Online.
- Telephone banking service: BSFPhone.
-
Branches, including self-service branches
(BSFConnection).
- Net Promoter Score (NPS).
|
| Employees |
- Career advancement.
- Recognition and rewards.
- Attractive benefits.
- Timely payment of wages.
- Safe working environment.
- Fair and equal opportunities.
- Open communication channels.
|
- Employee engagement surveys (ENPS).
-
BSF Ideal Wall: an employee engagement idea
generating tool.
-
Bank sponsored, cross-regional and
employee-driven events.
- Human Resources (HR) Call Center.
-
Training and development programs.
|
| Shareholders and Investors |
- Strong balance sheet and stable cash flows.
- Consistent dividend payments.
- Solid market positioning.
- Dynamic risk management.
- Strong brand image.
- Transparency and disclosure.
-
Incorporate ESG criteria into business operations
and activities.
|
- Annual Reports.
- Roadshows.
-
Shareholder and investor presentations on a
quarterly basis.
-
Investor relations and shareholder affairs contacts.
- Board Risk Committee.
- General Assembly meetings.
|
| Government and Regulators |
-
Alignment to national strategies and visions,
including the Saudi Vision 2030.
-
Compliance with legal and regulatory requirements.
- Managing financial crime compliance.
-
Protecting the interests of shareholders and
customers.
|
- Internal Audit.
- External Audit.
- Compliance Group.
- Board Risk Committee.
- Annual Reports.
- Compliance with obligations.
- Board of Directors.
- Audit Committee.
-
Corporate Governance Division and Corporate
Secretary.
|
| Local Community |
- Employment opportunities.
-
Advancing social development including initiatives
and programs to promote health, education, security,
sports, and culture.
- Enriching local human resources.
- Charitable initiatives.
-
Partnerships on common social
and environmental issues.
- Limited use of finite resources.
|
- Employee volunteering.
- CSR activities.
- Partnerships and cooperation.
- Donations and sponsorships.
- Financial awareness and inclusion.
- Products and services.
|
| Suppliers |
- Timely payments.
- Fair and transparent bidding process.
-
New opportunities for engagement
and interaction.
- Open communication channels.
|
- Local procurement.
- Bidding and tendering.
- Fair competitive selection.
- Partnerships.
- Public reports.
-
First engagements.
|
