Do I use the same login credentials (Username and Password) that I use for Fransi Mobile/plus to login to BSF Mobile?
Yes, you would need to use the same credintials
How do I get started?
You will receive SMS after we move you to use our new BSF mobile/Web. Download the app, then use the same credentials of Franis Mobile/Plus to login. You will be asked to update your password, follow the steps until the completion.
What if I've forgotten my login details?
Use the (forget my credentials) option and follow the steps to reset it.
Can I use BSF Mobile app abroad?
Yes, you can use BSF E-channels outside Saudi Arabia.
What is Touch ID/Android fingerprint?
If you are an Android user, we wanted to make it easier for you to login to BSFMobile, by giving you the option to use your device Touch ID/Fingerprint instead of re-entering your login credentials every time you want to access the application.
What is Passcode?
It is a service that allows you to access BSFMobile easily without the need to memorize your username and password, by using 5 digits numbers.
What is Face ID login?
If you are an iOS user, we wanted to make it easier for you to Login to BSFMobile, by giving you the option to use your device Face ID instead of re-entering your login credentials every time you want to access the application.
If I use Touch ID /Face ID to login, will I still need to remember my BSF Mobile password ?
Make sure to always memorize your login credentials. However, we made it easy for you to access your BSF Mobile by using your passcode or Face\Finger ID.
What happens if I change my device?
You are limited to use 2 devices maximum. If you want to use an additional one, make sure to delete one of them before proceeding.
Why can't I use the app on a jailbroken device?
For your safety and privacy reasons, we limited the usage of BSFMobile application on jailbroken devices.
What should I do if my phone is lost or stolen? Could someone access my account?
In case your device was lost or stolen, please call our Fraud Team on 8001241212 immediately. There is a high risk of someone accessing your account if they have your phone.
Will my saved beneficiaries still be available on the new BSF Mobile Application?
Yes, all activated beneficiaries details in either Fransi Mobile or Fransi Plus will be available in our new E-Channels.
Will my saved Bills still be available on the new BSF Mobile Application?
Yes, all activated bills details in either Fransi Mobile or Fransi Plus will be available in our new E-Channels.
Where can I download the new BSF Mobile?
Use the following links: iOS: https://apps.apple.com/sa/app/bsf-mobile/id6479348659, Andoird: https://play.google.com/store/apps/details?id=com.bsf.retail.production
Will I still be able to use the old Fransi Mobile/Franis Plus application after downloading the new BSFMobile application?
No, as you will be part of the new BSF Mobile users
How can I activate my Face/Touch ID?
"Click on ‘More’ option, then choose ‘Setting’ option from the list.
Choose ‘enable’ button to activate Face/Touch ID."
Where can I find Cards services and management?
You can find and manage your cards by clicking on ‘More’ then choosing ‘Cards’ from the list.
How to add SADAD Bills?
Click on 'Payment' and then choose 'SADAD' option from the list and follow the steps to add and activate a bill.
What mobile software version is compatible with the new BSF Mobile App (iOS & Android)?
For iOS devices, make sure the software version is iOS 14 or above. For Android devices, mak sure the software version is 8.1 (Oreo) or above.
Will there be new services added in the future?
Yes, stay tuned for new future features!
